Just as I’ve thought, just received notice they refuse/disputed my dispute. Told the bank tracking still shows it in pre-shipment status since 4/9. They have all the documents that I’ve copied already and she confirmed, that yes, it wasn’t sent yet. And I reconfirmed that my friend that I sent the cakes to has never received them. So folks the lesson here is to keep records of everything when things go wrong.
Currently changing the rating to meh/neutral. Had good experiences with this company before but for some reason the last orders I’ve made had been a hassle to get sent. I’ve set the delivery date for at least one of the orders for 3/30 and it wasn’t sent, contacted them a few times with no replies and eventually they send a tracking number.
Ok, cool. Two weeks later, tracking shown they still hadn’t shipped the cakes and after contacting them a couple of more times, I decided to file a dispute since they aren’t replying to my request to cancel/refund me. I’ve read reviews where they have both good and bad ratings, on the bad, they’ve disputed customer disputes. So I screenshot and printed out all contacts, tracking status up to the day of filing the dispute. Gonna see how it goes. I’m very disappointed, as I don’t see why they are having issues sending the cakes. They are local, in my state. Shouldn’t take that long. >_>
So if you consider ordering from them be aware it’s a hit or miss. Or perhaps something is going on currently that’s causing issues. I dunno since they never actually replied or explained anything to me. After this incident, no matter the outcome, I’ll not be ordering there anymore.
April 7, 2018: This company is an eCommerce company, so their current two locations are for phone or online orders only and not a brick/mortar retail. The fact that they are local in my State is a bonus and makes for very quick deliveries. They make their cakes to order (so it’s at their freshest) and do both domestic and international shipping. I have used them to send a pound cake to my BFF for a belated b-day gift and the delivery date that I set it to be at was, indeed, when they sent it.
They have a large selection of flavor options, as well as a good handful of toppings that would go deliciously well with them. My BFF says it was very rich but soo good (had ordered their “Mother’s Butter” flavor) and it has brightened her day. She also loved the cute box that it came in (I picked her zodiac b-day version). That to me, was more than worthy of my praise. I plan to order more from them in the future for when I wish to send a delicious pound cake. And to also make a new tradition for those that are family to me. https://www.thepoundcakecompany.com/